Frequently Asked Questions
Everything you need to know about your next favorite fashion find.
How do I determine my correct size?
Each product page features a detailed 'Size Guide' button with specific measurements. Since we curate various designers, we recommend comparing your body measurements to the specific chart provided for that item.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, earrings and swimwear cannot be returned once the seal is broken.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your outfit for a specific event.
Do you offer international shipping?
Yes, Itsy Bitsy ships to over 50 countries worldwide. International delivery times vary by location but generally range from 7 to 14 business days.
How should I care for my delicate garments?
To ensure longevity, we recommend following the specific care label inside each garment. Most of our silk and lace pieces are 'Dry Clean Only' or require a cold hand wash.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat.